Terms of Service

Version 1.1 · Effective date and last updated: October 5, 2026

1. Scope and eligibility

These Terms govern your access to Vibopop at vibopop.com, your account, and our AI video generation and storage services. In these Terms, “Vibopop,” “we,” and “our” refer to Enzo, the independent operator of this website and video service. Our product and contact details are available on the About page.

By creating an account or using the service, you agree to these Terms. You must be at least 18 years old and legally able to enter a binding agreement. If you act for an organization, you must have authority to bind it. If you disagree, do not use the service.

The Privacy Policy explains our processing of personal information. Payment transactions may also be subject to the seller's terms presented by Waffo at checkout. Nothing in these Terms limits mandatory consumer rights or remedies under applicable law.

2. Accounts and digital services

Provide accurate account and billing information, protect your sign-in credentials, and notify support@vibopop.com if you suspect unauthorized access. You are responsible for activity you authorize through your account.

Vibopop offers template-based AI video generation using uploaded portraits. Available templates, resolutions, and credit costs are shown before generation. Completed videos can be played and downloaded as MP4 files from your account. All products are digital; no physical shipment is involved.

AI output is probabilistic and may contain artifacts, inaccuracies, or differences from previews. We do not promise exact likeness, a particular artistic result, or uninterrupted availability. A demo or sample is an illustration of the service, not a guarantee of identical output. Any preview or test mode identified in the interface produces sample output and uses test transactions rather than live purchases.

Live generation uses the third-party AI API provider Kie.ai and the selected model provider; the current template uses MiniMax H3. Their availability affects generation. The Privacy Policy explains what media is sent and how deletion requests work.

3. Prices, credits, and payment

Current offers are listed on the pricing page. Listed prices are in U.S. dollars (USD). The checkout displays the payable currency, total, and applicable taxes before you authorize payment; any bank conversion charges are determined by your bank.

• One-time packs: 20 credits for $9.90; 45 for $22.99; 90 for $39.99; 135 for $56.99; or 450 for $184.99. These purchases do not automatically renew. Pack balances have no accumulation cap and do not expire while your account remains open.
• Pro monthly: $39.99 per month, with 90 credits issued each month during a paid term.
• Pro annual: $439.99 per year, with 90 credits issued on each monthly anniversary during the paid year, for 12 scheduled grants. Annual payment does not issue all credits upfront.
• Subscription balance: unused subscription credits roll over up to 180. A monthly grant increases this balance only up to that cap. Subscription credits are used before purchased pack credits.
• Current generation cost: the APT template costs 20 credits for 480p or 45 credits for 720p. Other templates may have different costs, displayed before submission.

Credits are account-bound service units, not currency, a deposit, or an investment. They cannot be transferred or redeemed for cash except through an eligible payment refund. Deleting your account ends access to its remaining credits, subject to any applicable refund rights.

Payments are handled through Waffo Pancake. When Waffo's Merchant of Record service sells your purchase, the legal seller is the Waffo entity identified at checkout and on your receipt. That seller handles transaction processing, applicable transaction taxes, and payment refunds under its checkout terms and applicable law. Vibopop supplies the digital service and coordinates product support. We do not collect or store your full card number or card security code.

4. Delivery and generation failures

Credits are delivered electronically to the account used for checkout after successful payment confirmation. Payment verification or service interruptions may delay delivery. If you have a successful receipt but no credits, contact us with the order reference and account email so we can investigate and deliver the credits or coordinate an appropriate refund.

Generation starts after submission and credit deduction. Processing time depends on queue volume, AI provider availability, and technical conditions; no fixed completion time is guaranteed. You can view task status and completed output in your account. Completed media remains in private storage until you delete it or your account, subject to these Terms.

If a generation is marked as failed, its deducted credits are automatically returned to the original credit balances. A pending task or task under manual review has not yet been classified as failed; contact support if it appears stuck. Returning generation credits is not a refund of the original purchase price.

5. Automatic renewal and cancellation

By buying a Pro subscription, you authorize recurring charges at the monthly or annual interval and price shown at checkout until you cancel. Annual plans renew annually even though credits are issued monthly. Credit packs do not create a subscription.

To cancel renewal, sign in, open Settings → Billing, select the subscription management control, and complete cancellation in the Waffo customer portal. You can also open the Waffo customer portal directly. Confirm cancellation before your next renewal date. If you cannot access the portal, contact support@vibopop.com promptly with your account email and order reference for assistance.

Cancellation stops future renewal and takes effect at the end of the paid billing period unless a refund or applicable law requires otherwise. Scheduled credit grants continue through that paid period. Existing credit balances survive ordinary cancellation. Cancellation alone does not refund the current paid period; refund eligibility is described below.

Deleting your Vibopop account does not by itself cancel a subscription held by Waffo. Cancel renewal first and keep the confirmation. Any future price change will be communicated before it applies; you may cancel before the affected renewal.

6. Refunds and complaints

Unused purchases: you may request a full refund within 14 calendar days of a credit-pack purchase or Pro charge if none of the credits granted by that purchase or billing period have been used. For an annual subscription, eligibility concerns the annual charge and credits issued under that annual term. If you have used those credits, we do not ordinarily offer a change-of-mind or prorated refund, except where required by law or for a verified delivery defect.

Billing errors and non-delivery: contact us promptly about duplicate charges, suspected unauthorized payments, missing purchased credits, or a material service defect. We investigate and coordinate correction, delivery, or an eligible refund with Waffo. The 14-day unused-purchase policy does not restrict statutory rights relating to these issues.

We aim to acknowledge billing complaints and refund requests within 2 business days and correct a confirmed billing error, or submit its correction to Waffo, within 5 business days. Bank settlement may take longer. Contacting us does not limit your right to dispute a charge with your payment provider.

How to request: email support@vibopop.com from your account email with the order reference, purchase date, and reason. You may also use Waffo's customer portal or the support channel on your receipt. Do not send full card details. We review payment and usage records and communicate the outcome by email; if more information is needed, we will request it through the support channel.

Approved payment refunds are handled by the transaction's seller through the original payment method where available. Posting time depends on Waffo, the payment method, and your bank. A refund removes the entitlement and unused credits attributable to the refunded purchase; related balances may require manual reconciliation. A refunded subscription may end the associated paid term and future grants. Keep refund and cancellation confirmations.

Mandatory rights: applicable consumer law may provide withdrawal, conformity, or other remedies beyond this policy. We do not treat use of the website or these Terms alone as a waiver of such rights. If local law requires separate express consent and acknowledgment before immediate digital delivery affects a withdrawal right, that consent must be obtained through the applicable checkout process. Contact us to exercise your rights or submit a complaint.

7. Your uploads and generated content

You retain rights you hold in your uploads. You grant us a limited, non-exclusive license to store, transmit, and process them solely to operate the service, generate your requested output, provide support, and meet legal obligations. This includes necessary processing by our hosting and AI providers. This license does not give us a general right to sell your portraits or publish them for advertising.

You must own or have all necessary permissions for uploaded portraits and other material, including consent from identifiable people for AI processing and the intended use. Do not upload material involving children to this portrait-generation service.

You may download and use generated output only to the extent allowed by your rights and applicable law. We do not guarantee copyright protection, exclusivity, or third-party clearance for AI output. Templates and output do not transfer rights in music, choreography, artist identities, or trademarks; obtain any additional permissions needed for publication or commercial use. Vibopop is not affiliated with or endorsed by the artists or rights holders referenced by a template.

We do not use your uploads or outputs to train our own AI models without your separate, explicit consent. Third-party processing remains subject to the provider practices described in the Privacy Policy.

8. AIGC acceptable use and intellectual property

8.1 Content standards and prohibited categories

These rules apply to uploads, generation instructions, generated images, audio and video, and content stored or shared through Vibopop. Do not request, generate, upload, store, or distribute any of the following:

• Pornography / NSFW: pornography, adult sexual content, sexual acts, sexually explicit nudity, or sexually suggestive content, including non-consensual intimate imagery. Consent or adult status does not create an exception.
• Violence / gore: graphic injuries, bloodshed, torture, or content promoting violence, terrorism, or serious harm.
• Hate speech: hateful, dehumanizing, discriminatory, or threatening content targeting people based on protected characteristics.
• Child-unsafe content: child sexual abuse or exploitation material (CSAM), sexualization of minors, grooming, or content encouraging harm to children. This portrait service also prohibits uploading children's portraits.
• Deepfakes / impersonation: unauthorized or deceptive imitation of a real person, brand, or organization, including fabricated sexual content or endorsements. Use only authorized portraits and disclose synthetic content when it could otherwise mislead viewers.
• Copyright / trademark infringement: unauthorized use of protected images, music, videos, logos, trademarks, or other rights. A template or generated output does not provide third-party permission.

Fraud, harassment, privacy or likeness violations, malware, bypassing safeguards, misuse of another person's account, and interference with the service are also prohibited. Do not resell access without written permission, systematically scrape outputs beyond your authorized use, train competing AI models using service outputs, or misrepresent synthetic content as qualified professional advice where harm could result.

8.2 Reporting, review, and enforcement

Report suspected violations, including generated content, to support@vibopop.com. Include the work link or task reference, the suspected violation, and relevant details you can lawfully share. Do not forward illegal media, passwords, or payment card details.

1. Receive and assess: the operator reviews reports manually, requests missing information where needed, and prioritizes child safety, credible threats, and other serious harm. We aim to acknowledge reports within 2 business days.
2. Review: we examine relevant uploads, outputs, and task or account records against these standards and applicable law. Access is limited to what is necessary for the investigation; credible serious risks may lead to temporary restrictions during review.
3. Act: confirmed violations may result in a warning, removal or disabling of content, generation or account restrictions, suspension, or permanent termination for serious or repeated violations. We preserve or disclose necessary evidence and cooperate with authorities where legally required.
4. Notify and reconsider: where feasible and lawful, we email the reporter and affected user the outcome or any investigation delay without revealing unnecessary personal information. Affected users may reply to the same support address with the decision reference and grounds for appeal; we re-examine the decision and correct mistaken restrictions where appropriate.

Vibopop's software, branding, and original site materials remain the property of their owners. No ownership of the service is transferred to you.

9. Suspension, deletion, and service changes

We may restrict accounts or remove content for a material breach, suspected fraud, a security risk, or a legal requirement. Where practical and permitted, we explain the reason and allow you to contact support. Restrictions do not remove mandatory refund rights.

You can delete completed works and uploaded files through the available account controls. Account deletion is available in security settings; unresolved processing or review tasks must be completed or resolved first to prevent late writes of your media. Download any files you wish to retain and cancel renewal before deleting the account. Deleted media cannot be restored through the service.

We may change or discontinue features. If we discontinue a paid service before delivery or before the end of a paid term, we will communicate the available fulfillment or refund remedy consistent with applicable law.

10. Liability and disputes

To the extent permitted by applicable law, the service is provided as available and we are not liable for indirect or consequential losses caused by use of the service. These limitations do not exclude liability that cannot lawfully be excluded, or mandatory consumer guarantees and remedies.

For service or billing disputes, first contact support@vibopop.com with the relevant details so we can investigate. Your right to seek remedies from the transaction's seller, your payment provider, a regulator, or a competent court is unaffected. Mandatory protections and jurisdiction rules applicable to you continue to apply.

11. Updates and contact

We publish changes on this page with a version and revision date. We give account holders at least 14 days’ notice of material changes through the website or email, unless a legal or urgent security requirement needs an earlier change; we explain such exceptions when notifying you. Changes do not retroactively remove rights associated with an existing purchase.

For service, cancellation, refund, or terms questions, email support@vibopop.com. See also About Vibopop and our Privacy Policy.